Providing customer support through the Helpdesk.
A tool for efficient, clear and easy resolution of customer queries.
Do you have an overview of your customers' queries? Do you want to know when, who and how their questions were answered? Do you run an eshop, IT or other customer service? Do you want to keep track of the work of your employees? Use our HelpDesk module and save time and money.
Available in languages: 
What you can use the HelpDesk module for
- Creating individual projects (types of activities) for providing support and setting them up according to the company's needs
- Entering requests automatically via e-mail or manually (e.g. in case of a telephone call by the customer). The customer is kept informed via information emails about the process of solving his request.
- Easily assign a request to a specific user for resolution
- Recording the status of requests - new, resolved, pending, resolved, closed - and tracking the history of changes
- Creating a response template to speed up answering customer FAQs
- The list of inserted requests can be printed or downloaded to Excel
- Within the accepted requests, you can search by various criteria - status, solver, date, etc. It is also possible to search in the notes or description of individual tickets.
- The use of heldpesk allows you to see how long a request has been worked on and view clear statistics of the support team's work (and invoice customers for support accordingly).
Benefits of HelpDesk deployment - e.g. in e-shop:
- easily accessible and quick overview of customer requests
- awareness and substitutability of employees in the process of resolving requests
- overview of the work of employees and the support provided to customers
- finding out customer satisfaction
- providing up-to-date information for the customer on the process of resolving their request
Introduction
eIntranet.net is an intranet software for businesses that provides users with access to documents and communication tools. This software also includes an electronic HelpDesk that allows companies to provide support to their employees in an efficient and cost-effective manner. The HelpDesk provides a range of features, such as ticketing systems, automated response systems, knowledge base management, and more. In this article, we will discuss the advantages of using the electronic HelpDesk in eIntranet.net.
Time and Cost Savings
The HelpDesk in eIntranet.net is built to be user-friendly and intuitive, meaning employees can quickly and easily access the service and receive the help they need. This helps streamline the entire support process. By utilizing the automated response system, businesses can save both time and money by reducing the amount of time and resources spent on manual communication and troubleshooting. Additionally, companies can further reduce costs by utilizing the ticketing system, which allows them to assign tasks to specific agents and manage their workloads more efficiently.
Improved Knowledge Management
The HelpDesk in eIntranet.net also includes a comprehensive knowledge base management system. Employees can easily search for answers to their questions and quickly find the knowledge they need without having to wait for assistance. This helps ensure that support requests are answered quickly and accurately, and also helps businesses keep their knowledge up to date and accessible.
Increased Customer Satisfaction
The HelpDesk in eIntranet.net provides businesses with the ability to respond to customer inquiries in a timely and organized manner. Companies can build their own custom ticketing system and filters to ensure that the most important requests are addressed first. With the ability to respond quickly and accurately, businesses can improve the customer experience and ensure customer satisfaction.
Conclusion
The electronic HelpDesk in eIntranet.net is a powerful tool that can help businesses provide better support to their employees. With the ability to save time and money, improve knowledge management, and increase customer satisfaction, businesses can benefit greatly from utilizing the HelpDesk in eIntranet.net.